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Phone number for payments has changed

As part of our dedication to provide safe, secure service, NFEC has introduced a new toll-free phone number specifically for payments. Members can pay their bills over the phone with a debit card, credit card, or check by using our new Pay by Phone number, 844-759-3983. With this automated service, you enter your payment using the buttons on your phone’s keypad. You can also use the system to change your phone number.

Why is NFEC using the Pay by Phone system?

Our Cooperative is switching to this new system in order to comply with the Payment Card Industry (PCI) Data Security Standard. PCI requirements represent a worldwide standard for processing payments that prevents credit card fraud and other data security breaches. NFEC is committed to the protection of your personal information, and the Cooperative must switch to this new automated phone system in order to keep accepting credit/debit card payments over the phone.

How will Pay by Phone benefit me?

The new Pay by Phone system increases the security on your account, providing more protection for your information than ever before. Like before, there will be no Pay by Phone processing fees charged.

How do I get started?

Before you call, you will need your NFEC account number. After dialing, you will go to the main menu. You’ll be prompted to press numbers for the actions you wish to complete. If you choose to pay by electronic check, you will be asked to create a PIN number to protect your account. Before creating your PIN number, you will enter the last four digits of your Social Security Number (SSN) to verify your identity. If you have not yet provided the Cooperative with your SSN, please call our office at 580-928-3366. While over-the-phone payments are required to be entered in through our new toll-free number (844-759-3983), other questions about your service can still be directed to our office at 580-928-3366. Information and an online bill payment service are also available at www.nfecoop.com. We thank you for your cooperation as NFEC works to provide you with safe, convenient payment options.

NFEC’s Pay by Phone Toll-Free Number   |   844-759-3983

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