NFEC to resume normal operations, re-open lobby for business June 1

Northfork Electric Cooperative will resume normal operations and reopen the lobby for business beginning Monday, June 1. NFEC is taking special measures to protect visitors and employees as the COVID-19 pandemic continues. Hours of operation return to 8 a.m. to 5 p.m., Monday through Friday. 

Vendor access to the building will resume but vendors will be required to complete the Covid19 visitor questionnaire.

As the pandemic continues, NFEC members are encouraged to use the co-op’s drive-thru service or other electronic means of doing business whenever possible to reduce the risk of exposure.

“We’re requesting that our members follow the recommended social distancing guidelines within our offices,” says Jose Hernandez, NFEC’s Human Resources Coordinator. “We ask all visitors to follow instructions as posted on lobby signage for your safety and others.”  To maintain proper social distancing only one member will be allowed in the lobby at a time.  If the cashier is with a member upon your arrival at NFEC, we ask that you wait outside the double doors in the foyer until the member before you completes their transaction.

NFEC continues to closely monitor the latest developments regarding COVID-19 and is following recommendations from local and state officials, including the Centers for Disease Control and Prevention (CDC).

To minimize health risks for consumer-members and employees, NFEC is taking additional precautions, including:

  • Adding social distancing signage to our lobby to help keep visitors at least 6 feet apart.

  • Distributing face masks, gloves and sanitizing products to our offices and employees.

  • Enhancing cleaning and disinfecting procedures throughout our offices.

  • Requiring employees who interact with consumer-members to wear gloves and wash or sanitize hands frequently.

Most services can be handled remotely, reducing the need to visit our offices. Members are highly encouraged to conduct co-op business through our website at www.nfecoop.com, the SmartHub app or over the phone. Our member service representatives are available during normal business hours and can be reached by calling 580-928-3366. Members may download the NFEC SmartHub mobile app from their device’s app store.

Connie Ferrero